Shwetal Mehta

Work at Lumen

Eleven years building CenturyLink and Lumen's managed-services business: from staff augmentation to $200M+ in annual recurring revenue, then applying automation and AI to how it sold and delivered.

The business I built Scattered one-off work in 2014 becomes a ring of six service lines around one standard service definition, $200M+ ARR by 2025. 2014 2025: $200M+ ARR Standard servicedefinition

The business I built

Turning staff augmentation into a productized, SLA-backed business across six service lines.

  • $200M+ ARR
  • $1B+ contract value
  • 6 service lines
AI pricing and SOW engine Before, four people pass a deal around; after, one seller works from a screen and a statement of work takes 2–3 hours. Before After SOW: 2–3 hours

AI pricing & SOW engine

A seller prices a deal and drafts the statement of work in minutes, not days.

  • 40+ hrs → 2–3
  • 200 live deals
  • No legal rework
SD-WAN Rosetta Stone An engineer's request goes through the Rosetta Stone, a prebuilt library with GPT for the rest, and comes out as commands for three vendors. Rosetta Stone ~80% of work Tier 1–2 resolution time −50%

SD-WAN "Rosetta Stone"

One engineer can configure three vendors' equipment, with GPT for the hard cases.

  • −50% resolution time
  • 3 vendors
  • GPT for the long tail
From offshore to automation to AI Three rising steps: offshore, automation, AI. Offshore Automation AI

From offshore to automation to AI

Rebuilding delivery twice for better, faster, cheaper service.

  • 87% of tickets touched
  • 1,800+ hrs/month saved
  • Paid add-on